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0333 050 7939
Frequently Asked Questions
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What Time Is Check In & Check Out?Check-in is at 15:00 pm onwards Check-out is 11:00 am If you wish to extend, please give us at least 24 hours notice! This is subject to availability. We can sometimes allow early check-in if there are no previous guests.
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Can I Check In Earlier Or Later?In regards to early check-in & Late Check-outs 👇🏻 We can only offer these if available, for example; If there is no one booked before your check-in date or after then we won’t have to get the place cleaned so it’ll be free. But if we have a guest booked and due to leave on your arrival day then we can’t offer early check-in as we need time to get the apartment ready for you. We hope you understand, but we can always confirm the night before so it is best to message us 🙏🏻 This is subject to availability.
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How can I extend my stay?Please message us at least 24 hours before or call us. We are always available via text or WhatsApp, you will have our contact details and WhatsApp link once you’ve booked with us.
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Do you take security deposits?Yes we do, this deposit is fully refundable after check-out subject to a damage inspection of the accommodation. The deposit is £200. This is taken as a pre-authorisation (not a payment) on your credit or debit card. This is released on your departure day or the following day. The deposit takes a few days to be returned, they all depend on Stripe which is our payment processor.
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What are your terms & conditions?Please see the link below for our full terms & conditions for your booking: https://www.hkmhousing.com/bookingtermsandconditions
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Are there any special offers?Yes there are! We have a number of special offers available to all guests. You will automatically receive discounts depending on the length of stay (up to 30% off). By booking with us direct, you are also automatically getting prices 15% to 30% cheaper than our prices on booking sites like Airbnb, Booking.com & Vrbo.
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